Shipping policy
Last updated: June 2026
At Èvelan, we know that when you order skincare, you're excited to begin your routine. That's why we work to process every order as quickly and carefully as possible while ensuring your products arrive in excellent condition.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
During periods of high demand, product launches, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we'll let you know as soon as possible.
Once your order has been packed and handed to the shipping carrier, you'll receive a shipping confirmation email with your tracking information (where available).
Shipping Destinations
Èvelan currently ships to Trinidad & Tobago and select international destinations.
Available shipping options and estimated delivery times are displayed during checkout based on your shipping address.
We're continuously expanding the countries we ship to. If your location isn't currently available, feel free to contact us.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Trinidad & Tobago | 1–5 business days |
| Caribbean | 5–10 business days |
| United States & Canada | 5–10 business days |
| International | 7–21 business days |
Please note that these are estimated delivery windows and are not guaranteed. Delivery may occasionally take longer due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are automatically calculated during checkout based on:
- Shipping destination
- Package weight and dimensions
- Selected shipping method
From time to time, Èvelan may offer free shipping promotions. Any applicable offers or minimum order requirements will be displayed on our website.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number (where available).
Please allow up to 24–48 hours for tracking information to become available after the carrier receives your package.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country's regulations.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Èvelan has no control over customs charges and cannot estimate what these fees may be.
Incorrect Shipping Information
Please double-check your shipping address before placing your order.
Èvelan cannot be responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update your order before it ships, but we cannot guarantee changes once processing has begun.
Delayed or Lost Shipments
While we work with reliable shipping partners, delivery times cannot be guaranteed.
If your package appears delayed:
- Check your tracking information for updates.
- Contact the shipping carrier if necessary.
- If you still require assistance, contact our customer support team and we'll be happy to help investigate your shipment.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photographs of the damaged product(s)
- Photos of the shipping box or packaging
- Photos of the shipping label
We'll review your claim and work with you to provide an appropriate resolution.
Split Shipments
Some orders containing multiple items may be shipped separately.
If this happens, you'll receive tracking information for each shipment (where available). You won't be charged additional shipping fees for split shipments initiated by Èvelan.
Delivery Responsibility
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient.
If you believe your package was delivered incorrectly, please contact the shipping carrier first, then reach out to our support team so we can assist where possible.
Questions?
If you have any questions about shipping, delivery, or your order, please contact the Èvelan Customer Care team through our Contact page.
2 Formulations contain high-performance clinical-grade active ingredients. Always perform a patch test before first use. Discontinue use immediately if irritation occurs.
3 Product outcomes depend on consistent application, skin profile, and individual routine sequencing. èvelan does not warrant or guarantee specific skin results.